FAQs
How do I pay for my order?
All orders are paid for via the website, including Ready to Post, Surprise Slots and Loyalty Club items.
You must pay the balance of any slot purchases within 48 hours of being given the final balance amount.
Do you offer discounts?
You may find discount codes which you can use against full priced items on social media and via my Brand Reps. This discount must be entered upon check out for all purchases, or for surprise slots you may quote your discount code at the point of discussing your order via Instagram.
All items that receive a discount are not eligible for a Loyalty Club sticker, which is only given on the purchase of full priced items. Even if you have a discount code you are more than welcome to not use it and instead opt to join the PLP Loyalty Club!
Do you accept returns?
All items that are made to order (for example through surprise slots, Loyalty Club or some accessories slots) are exempt from the distance selling regulations and refunds/exchanges are not offered. Please read item descriptions carefully before purchasing.
Items that are available via “Ready To Post” sales (so not made to order items) are subject to the returns policy. Items must be returned to me in an unworn, resalable condition within 14 days of delivery. The item must be returned via a tracked service, or a service that insures up to the full value of the item. Pattern Loves Print cannot be held responsible for any returns that are not received and have not used tracked/insured delivery service.
After inspection of the items, any refunds will be made, less the original cost of postage. If you need to make a return, please use the contact form on this website.
How does delivery work?
All items are posted via Royal Mail, using a 1st Class signed for service. We cannot guarantee a delivery date, so please factor this into your purchases. Delivery costs are £4.30 and are additional to the costs of the item.Unfortunately as a small, one person business, delivery costs cannot be combined if you make multiple purchases for example on a Ready to Post sale.
How should I care for my Pattern Loves Print items?
Items are one of a kind pieces made with vintage or vintage reclaimed fabric. Vintage fabrics may also come with their own imperfections, and although I try to avoid any obvious issues, there may be the odd blemish that comes with its age. This means that extra care should be taken to look after and clean your garments. Once you have received your items, Pattern Loves Print is not responsible for how your garment performs during washing and drying, however we would suggest hand wash only in cool water with a delicates detergent and drying flat.Using a washing machine is at your own risk. If you do decide to use a washing machine, please only use a hand wash or delicate cycle at 20C with only a low spin to preserve the quality and vibrancy of the vintage fabrics. Do not tumble dry.